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People ask what running an agency on AI actually looks like. Less dramatic than it sounds. It's mostly the work nobody enjoys, done faster and checked by a person.
What it does
It drafts, we send. Replies to owners and tenants are drafted in our own voice, with our signature, sitting in our drafts. A person reads every one and decides whether it goes.
It turns notes into reports. Inspection notes from the property become a clear report for the owner, area by area, ready for review.
It keeps the team across the portfolio. One dashboard shows what's due, what's stuck and who's on it, so nothing relies on someone remembering.
It knows how we work. Our procedures, templates and standards are written down once. The AI works from those, so a draft on a Monday sounds like a draft on a Friday.
What it doesn't do
It doesn't send anything to a client on its own. It doesn't make calls on bonds, terminations or anything heading to the Tribunal. It doesn't touch trust money. Those stay with people, every time.
Why it works
I think most AI projects stall because they start with the tool. We started with the work: what takes the team the most time, what goes wrong when it's rushed and where a good first draft would help. Then we built AI into those spots, one at a time.
The result is a team that spends more time with owners and tenants and less time typing. That's the part I now help other agencies with, through Sidekick and The Gallery AI.