Contents
When I tell an agency owner something works, it's because it's running in mine. The Gallery Real Estate is where every system goes first. If it doesn't survive a real week there, with real owners, tenants and deadlines, it doesn't get recommended to anyone.
Where it started
I started the agency in 2020. I was 22, COVID had just arrived and there was no money behind me, so I drove Uber on the side to keep the lights on while I built it.
Then I rebuilt it around one discipline, property management, so no sales campaign would ever compete with an owner's investment for our attention. Today we look after over $600 million in property.
The agency is the 2026 Outstanding Real Estate Agency at the Local Business Awards. I was named 2026 Young Business Champion, Entrepreneur of the Year at the Australian Champion Business Awards. The brand took Gold at the 2026 Sydney Design Awards.
I don't put any of that down to AI. It's the team, doing the work properly. The agency runs on AI. I'll leave it at that.
What runs on AI here
If you sat next to one of my team for a morning, here's what you'd see.
Replies to owners and tenants written in our voice, sitting in someone's drafts folder, waiting to be read before anything goes. Inspection notes from the property turned into the owner's report, area by area, ready for review. A team dashboard showing what's due, what's stuck and who's on it. Procedures written down once, so the AI works from how we actually do things rather than guessing.
When I run a session for other agencies, the examples come from how we work here, run on invented names and addresses.
The lines that never move
Nothing sends itself. Every email to an owner or tenant is sent by a person who read it first. Bonds, terminations and anything heading to the Tribunal are decided by people, every time. Trust money is untouched. Nothing it produces is legal advice. When something touches tenancy law, a person checks the obligation and a person decides.
If you're a Sydney landlord
If you own an investment property in Sydney and you want this team looking after it, that's the agency rather than my consulting work. Everything you need is at thegalleryrealestate.com.au.
If you run an agency and want to see how it works in a real week, book a call and I'll show you.